1. Introduction

This Privacy Policy (hereinafter referred to as the "Policy") outlines the manner in which The One (hereinafter referred to as "We", "Us", or "Our") collects, processes, shares, and protects your personal information when you access or use Our mobile application, website, or membership services (collectively referred to as "Services"). By accessing or using Our Services, you agree to this Policy and consent to the collection, processing, and sharing of your personal information as described herein.

2. Personal Information

We collect personal information from you when you register for Our membership services, including but not limited to:

2.1 Personal Identifiers

• Full name
• Email address
• Phone number
• Address
• Date of birth
• Gender
• Photo
• Aadhar card details
• Emergency contact information

2.2 Sensitive Data and Biometrics

• Health and fitness information (e.g. fitness goals, workout history, dietary preferences, height, weight)
• Bank details for payment processing
• Geolocation of your device
• Fingerprint

2.3 Subscription Information

• Opted services
• Subscription renewal dates
• Search history

2.4 Security and Authentication Information

• Username and password of the app login

2.5 Facility Usage Data

• Entry & Exit logs
• Feedback and reviews

3. Closed-Circuit Television (CCTV) Surveillance

Our facilities are equipped with CCTV surveillance systems for the purpose of maintaining security and protection of Our members and staff. We may collect and process images and video footage of individuals accessing Our facilities. The data collected through CCTV is used solely for security purposes and is not shared with third parties unless required by law. Access is restricted to authorized personnel only.

4. Social Media Interactions and Usage

When you interact with Our official social media channels, We may collect publicly shared personal information, such as your account name, profile picture, and any other publicly visible data. We use this data to engage with you and respond to feedback or queries. These interactions are governed by the privacy policies of the respective platforms.

5. Purpose of Information Collection and Processing

5.1 Personalized Membership

• To create and maintain accurate member profiles
• To provide personalized services and experiences
• To communicate membership status, account updates, and offers
• To verify member identities for security purposes

5.2 Service Improvement

• Enhancing services based on feedback and usage patterns
• Research on user behavior and preferences
• Recommending nearby fitness classes and optimizing operations
• Managing resources effectively during peak hours

5.3 Security Purpose

• Processing payments and generating invoices securely
• Controlling facility access
• Preventing unauthorized access, fraud, or misconduct

6. Information Sharing

We do not sell or rent your personal information. We may share it with:

• Trusted partners or service providers for service delivery
• With your explicit consent or when required by law
• During business transactions such as mergers or acquisitions

7. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access or disclosure, as mandated under Section 8 of the DPDP Act.

8. Your Rights Under the DPDP Act

You have the right to:

• Access and update your personal data
• Request deletion of your data
• Opt-out of marketing communications
• File a complaint for data protection violations

9. Tracking User Behaviour

We may track the websites and pages visited within our Platform to analyze service usage. This helps deliver personalized content and ads to users based on interest areas.

10. Changes to the Privacy Policy

We may update this Policy periodically. Significant changes will be communicated via email or our app/website. Continued use of Services indicates your acceptance of the revised Policy.

11. Governing Law and Jurisdiction

This Policy is governed by Indian law. Disputes shall be subject to the jurisdiction of courts in Hyderabad, Telangana.

12. Dispute Resolution

Any disputes under this Policy shall be resolved by arbitration per the Arbitration and Conciliation Act, 1996. The sole arbitrator will be appointed by mutual agreement, with arbitration proceedings in Hyderabad, Telangana.

13. Amendment

We may revise this Privacy Policy from time to time. Significant changes will be notified. Continued use of Our Services after changes means acceptance of the new Policy.